Tundra Tides Privacy Policy
At Tundra Tides, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when you use our online platform and services, which include curated seasonal travel packages, wildlife observation tours, indigenous cultural experiences, eco-adventure excursions, personalized itinerary planning, luxury wilderness retreats, northern lights viewing trips, and glacial hiking and kayaking. We adhere to applicable privacy laws, including the General Data Protection Regulation (GDPR) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Information We Collect
We collect various types of information from you to provide and improve our services.
- Personal Identification Information: This includes your name, email address, postal address, phone number, date of birth, and passport details when you make a booking or create an account with our service.
- Payment Information: When you purchase our travel packages, we collect payment details such as credit card numbers or other financial information. This data is processed securely by our trusted third-party payment processors. We do not store full credit card numbers on our servers.
- Travel Preferences and Health Information: To tailor our curated experiences, we may ask for your travel preferences, dietary restrictions, mobility requirements, and relevant health information that might impact your participation in our eco-adventure excursions, glacial hiking, or other physical activities. This sensitive information is collected only with your explicit consent.
- Communication Data: Records of your communications with us, including inquiries through our contact forms, emails, or phone calls.
- Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. This helps us understand user behavior and improve our site.
- Cookies and Tracking Technologies: Our site uses cookies and similar tracking technologies to enhance user experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Managing Services: To process your bookings for travel packages, wildlife observation tours, indigenous cultural experiences, and other services, manage your account, and provide customer support.
- Personalizing Experiences: To tailor personalized itinerary planning, luxury wilderness retreats, and other offerings to your specific preferences and needs, ensuring a unique and memorable travel experience.
- Communication: To send you booking confirmations, updates about your travel plans, important service announcements, and marketing communications (with your consent).
- Improving Our Services: To analyze usage patterns, conduct research, and enhance the functionality and offerings of our online platform and travel services.
- Safety and Security: To ensure the safety of our travelers during eco-adventure excursions, glacial hiking, and other activities, and to detect and prevent fraud or other malicious activities.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
Disclosure of Your Information
We may share your personal information with third parties under specific circumstances:
- Service Providers: We work with trusted third-party service providers who assist us in operating our business and providing our services, such as payment processors, accommodation providers, tour operators (for wildlife observation tours, northern lights viewing trips), airlines, and local guides (for indigenous cultural experiences). These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
- With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
International Data Transfers
As a Canadian-based company offering international travel services, your personal information may be transferred to, and processed in, countries outside of Canada, including those where our service providers or partners are located. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws. This may include implementing Standard Contractual Clauses or ensuring the recipient has appropriate safeguards in place.
Data Security
We implement robust technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, access controls, secure servers, and regular security audits. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.
Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
- Right to Access: You have the right to request copies of your personal information we hold.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details below.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your data, we will securely delete or anonymize it.
Links to Other Websites
Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Tundra Tides Privacy Policy, our data practices, or if you wish to exercise any of your data protection rights, please contact us:
Tundra Tides
785 King Street West, Suite 300
Toronto, Ontario, M5V 1N9
Canada